Privacy policy

Omanfields Company Limited is the UK brand owner of Mulmin Tablets and Qualimin Capsules. Royal Pharmacy supports distribution and enquiries in Ghana. This policy covers information processed through this website and the contact channels linked from it.

Information we receive

Our hosting provider may process technical information such as your IP address, browser type, device type, requested page, date, time and security logs when you visit the website.

When you contact us by phone or WhatsApp, we receive the information you choose to provide. This may include your name, phone number, location, business details, product question, photographs of a product pack and message history.

How we use information

We use information to answer product and medicine questions, help locate stock, handle wholesale enquiries, maintain appropriate business records, protect the website and meet legal obligations. Processing may be based on your request, consent, our legitimate business interests or a legal obligation, depending on the circumstances.

Health information

You may choose to include health information in a question. Send only what is necessary. We use that information to respond or direct you to a pharmacist, doctor, midwife or health facility. WhatsApp is not an emergency service and cannot provide an examination, diagnosis or blood test.

Service providers and sharing

The website uses a hosting provider and Google Fonts. Facebook, Instagram and WhatsApp are operated by Meta Platforms. These providers may process technical or contact data under their own privacy terms. We may also share information with Omanfields, Royal Pharmacy, professional advisers, service providers or public authorities where necessary to handle your request, run the service or comply with law.

International transfers

Some service providers may process information outside Ghana or the United Kingdom. Where applicable, we use provider terms and legal safeguards intended to protect transferred information.

Retention and security

We keep enquiry records only for as long as needed to handle the request, support legitimate records and meet legal obligations. We use reasonable organisational and technical measures to protect information, but no internet service can guarantee complete security.

Your choices and rights

Depending on the law that applies, you may ask to access, correct, delete, restrict or object to the use of your personal information. You may also withdraw consent where processing relies on consent. Use the contact page to make a request. You may have the right to complain to the Ghana Data Protection Commission or another relevant data protection authority.

Children

This website does not intentionally collect personal information directly from children. A parent or guardian should make enquiries for anyone who cannot provide informed consent to the use of their information.

Cookies and external links

This website does not use first-party advertising cookies. When you follow a link to Facebook, Instagram, WhatsApp or another external service, that service may use its own technical storage or cookies. External sites operate under their own terms and privacy policies.

Updates and contact

We may update this policy when the website, contact channels or legal requirements change. The date above shows the latest revision. Privacy questions can be sent through the contact page.